Nicholas Marrable

Nicholas is Pacific Legal’s Client Engagement and Marketing Director and has more than 15 years’ experience in the financial-redress sector.

During that time, he has worked across consumer-claims areas including payment protection insurance, pension and investment mis-selling, ongoing advice fees and other financial complaints. His experience includes developing client-engagement strategies, improving the way complex claims are explained to consumers and supporting businesses handling large volumes of enquiries and complaints.

At Pacific Legal, Nicholas is responsible for the firm’s client journey, communications and marketing strategy. He works closely with the legal, operations and customer-service teams to ensure that clients receive clear information, understand what is required from them and are kept informed as their matter progresses.

Nicholas is particularly focused on making financial complaints easier for consumers to understand and access. He also supports the development of Pacific Legal’s investigation processes, website content and new areas of consumer redress.

Nicholas is not a solicitor or financial adviser. His role is centred on client engagement, communication and the strategic development of Pacific Legal’s services.