Garry Groundland

Garry began his career in accountancy before moving into a senior position within his family business, where he gained broad commercial and management experience.

In 2009, he joined the Lanarkshire law firm Nelson Gibb & Landa, specialising in financial-reclaims work. His experience developed particularly within the payment protection insurance sector, where he became involved in the investigation, preparation and management of large volumes of consumer complaints.

Garry later served as Head of Claims at Nelson Gibb & Landa and subsequently held a similar position at the Glasgow law firm Carr Berman Crichton. Across these roles, he was responsible for overseeing claims processes, supporting operational teams and helping ensure that complaints were progressed consistently and supported by relevant information and evidence.

In 2024, Garry joined Pacific Legal, bringing extensive experience in financial redress and claims operations. He contributes to the management and development of the firm’s consumer-complaint work, including matters involving financial advice, pensions, investments and ongoing adviser charges.

Garry works closely with Pacific Legal’s legal, operational and client-service teams. His focus is on maintaining effective claims processes, identifying issues that require further investigation and helping the firm deliver a clear and organised service to clients pursuing financial complaints.