Our specialist advisers have helped Pacific Legal become one of the leading forces against St James’s Place, helping clients who have been unfairly charged for services they have not received.
Pacific Legal now represents thousands of clients in their pursuit of fair redress and anticipate representing thousands more due to reports of systemic failures within the industry.
Pacific Legal have been voted as one of the Best Law Firms 2024 by the Times as voted for by other lawyers, this recognition is an endorsement of the excellent legal service we pride ourselves on providing.
Pacific Legal are also ranked as ‘TOP TIER’ in the Legal 500.
Using legal support in matter such as Ongoing Advice Fee complaints is crucial for several reasons:
- Expert knowledge of the law – Pacific Legal have specialised knowledge of relevant laws, regulations and procedures. We can navigate legal frameworks which may be overwhelming for individuals without legal training.
- Reducing Stress and Time Commitment – Handling a legal dispute independently can be time-consuming and stressful. Pacific Legal takes on the burden of managing the case, allowing you to focus on other aspects of your life.
- Maximising Compensation – Our expert advisers are skilled at identifying all potential avenues for compensation, including damages you may not have considered. They ensure you receive the full amount you’re entitled to.
How it works?
- One of our customer service agents will review your case to determine whether the claim has merit for investigation.
- The investigation takes place by using our specialist advisors. They thoroughly investigate the financial products and fees offered to you by SJP. Once they have gone through this, the complaint is ready to be filed.
- The complaint is formally submitted to all relevant parties using the process agreed by our legal team and St. James’s Place. All legal requirements will be met.
- Our customer service team will keep you updated throughout via SMS/Email and telephone. If we require any further information or documents we will ask.
- In response to your complaint, we ask St. James’s Place to quantify their offer of redress and explain how they came to the financial compensation package they did. Only after this can we advise you whether the offer is suitable or not.
- If the offer is not suitable, we will request a DSAR (Data Subject Access Request), on your behalf, which will show all of your dealings with St. James’s Place and allow us to negotiate a better compensatory amount.
- We will ensure that you understand fully the outcome of your case, whether successful or not.
How to instruct Pacific Legal to act on your behalf against St. James’s Place
- Enquire through our website by clicking here. A customer service representative will call you to offer a free initial consultation. This call will take between 10 – 15 minute and cover some of they key details of your complaint. (Don’t worry if you can’t remember all of the details, we can look for the right information at a later date).
- The customer service agent will send you an SMS/Email with our Terms of Engagement letter. This letter is for an e-signature, so you can officially start your claim within seconds of receiving it.
- Once signed and submitted to us, you can sit back and relax whilst one of the UK’s leading litigation specialists take on your case on a no win-no fee basis.
Frequently Asked Questions
You may be eligible to make a claim if you were a customer of St. James’s Place over the past ten years and paid for services, such as annual reviews, that you did not receive. This may include clients who invested in ISAs, pensions, or other financial products through SJP.
The compensation relates to charges that were automatically deducted from clients’ investments for services that may not have been provided, such as ongoing financial advice, portfolio reviews, or investment monitoring. If these services were not delivered, you could be entitled to a refund of these fees, plus interest.
If you were charged for ongoing advice or portfolio reviews and did not receive these services, you may be eligible for compensation. Our team request all of the relevant information from SJP to help assess your case and determine if you’re entitled to a payout.
The amount of compensation varies depending on the fees you were charged and the duration over which you were not provided the promised services. In some cases, clients could recover a significant percentage of the fees paid over several years.
Most of the time, no documents are needed to be able to start your claim. All we need is your Name and Telephone Number. Of course, where documentation or any relevant communication can support your case, you should try and provide to your case representative. Pacific Legal will guide you through the process at all times.
The claims process can vary in length depending on the complexity of the case and the volume of claims being handled. On average, claims may take between 12-16 weeks to resolve, but we will keep you updated throughout the process.
No, Pacific Legal operate on a no-win, no-fee basis. This means you won’t need to pay any upfront costs, and you will only pay a fee if your claim is successful.
Even if you no longer have an adviser or are no longer a client of SJP, you may still be eligible for compensation if you were previously charged for advice or services you did not receive.
There is no strict deadline, but we recommend submitting your claim as soon as possible to ensure it is processed in a timely manner. Certain regulatory time limits could apply depending on when the fees were charged.
To start your claim, simply fill out the online form or contact us at 0141 2806 227. Our team will guide you through the process and help you gather the necessary documents to assess your eligibility.
If you are currently working with a financial adviser, they should provide evidence of the services you received. If they cannot justify the fees you were charged or provide proof of ongoing services like annual reviews, you may be eligible for compensation plus interest.
No, making a claim will not impact your current investments. The claims process focuses on recovering fees for services that were not provided, and it does not interfere with the performance or structure of your investment portfolio.
Even if you were satisfied with some aspects of SJP’s service, you may still be entitled to a refund if you were charged for ongoing advice or portfolio reviews that you did not receive.
If your claim is unsuccessful, you will not be charged any fees. Our no-win, no-fee guarantee ensures that you only pay if your claim is successful.
Pacific Legal specialises in financial claims and has a proven track record of successfully representing clients against major financial institutions. We have the expertise, resources, and experience necessary to navigate complex financial disputes and ensure our clients get the compensation they deserve.
Get in touch
If you think you may qualify for a claim, we’d love to help you get back what you may have lost. Our expert team are ready to hear from you!
01412 806 227
enquiries@pacificlegal.co.uk
