Who Can Potentially Make a Claim for Quilter Ongoing Advice Fees?

If you received financial advice from any of the following Quilter entities or their appointed representatives, you may be eligible to claim if:

• You were charged ongoing advice fees but did not receive regular reviews or appropriate financial guidance.
• You were not provided with clear recommendations or documented financial planning updates.
• You were misled about the services you would receive for your fees.

Entities That Provide Financial Advice (and Could Be Liable for Claims):

✅ Quilter Financial Planning Limited
✅ Quilter Mortgage Planning Limited
✅ Quilter Financial Services Limited
✅ Quilter Wealth Limited
✅ Quilter Financial Planning Solutions Limited
✅ Quilter Financial Limited

What is an Appointed Representative & How to Identify Them?

An Appointed Representative (AR) is a financial adviser or firm that operates under the regulatory umbrella of one of the above Quilter entities. This means they are not directly regulated themselves but are authorized to provide financial advice through their principal Quilter firm.

How to Identify an Appointed Representative:

• Check your adviser’s business card, emails, or website – they should mention they are an Appointed Representative of one of the Quilter firms listed above.
• Review any documentation or agreements you signed – the principal firm should be clearly stated.
• Look up your adviser on the Financial Conduct Authority (FCA) register to see if they are listed as an AR under one of Quilter’s regulated entities.

If you were advised by an Appointed Representative and did not receive the ongoing advice service you were paying for, you may be eligible to claim for mis-sold fees.

Who Cannot Make a Claim for Ongoing Advice Fees?

Certain Quilter businesses do not have regulatory permissions to provide financial advice. This means if you were dealing with any of the following, you would not be eligible to claim for mis-sold ongoing advice fees, as these firms are not advisory entities:

Quilter Cheviot
Quilter Investment Platform
Quilter Investors

These businesses focus on investment management, platform services, and fund management but do not provide direct financial advice. Therefore, if your fees were related to these services rather than financial advice, you would not have a valid claim under mis-sold ongoing advice regulations.

If your IFA is not an Appointed Representative of Quilter?

If your Independent Financial Adviser (IFA) uses the Quilter platform for managing your investments but is not an Appointed Representative (AR) of Quilter, you may still be eligible to make a claim for unfair advice charges. The key factor in determining whether you can claim is whether your Adviser is regulated by and whether they provided the ongoing advice services you were paying for. While the Quilter platform is used by many independent financial advisers for investment management, it does not automatically mean that Quilter itself is responsible for the advice given. However, if your adviser charged you ongoing fees for financial advice but failed to provide regular reviews, updates, or meaningful guidance on your investments, you could have grounds to claim for mis-sold or unjustified advice fees.  If you’re unsure, we can help assess your situation and help you claim back any unfairly charged fees.

Step-by-Step Guide to Checking If You Have a Claim

If you are unsure whether you were properly advised, consider the following questions:

✅ Did you pay ongoing advice fees without receiving regular financial reviews?
✅ Were you promised ongoing financial guidance that you never received?
✅ Did you receive generic, non-personalized advice instead of a tailored strategy?
✅ Did you struggle to contact your adviser or get meaningful updates on your portfolio?

If you answered “yes” to any of the above, you could be entitled to claim compensation for unnecessary ongoing advice fees.

What to Do Next – Start Your Claim Today

1️. Check Your Statements – Look for deductions labeled as “advice fees” from any of the Quilter Financial Planning entities.
2️. Gather Correspondence – Keep records of emails, letters, or reports (or the lack of them) from your adviser.
3️. Contact Us for a Free Assessment – Our experts can help determine whether you have a strong case for claiming back your fees.

Don’t let mis-sold advice fees go unchallenged. Get expert help today – Click below to start your claim!