CLIENT COMPLAINTS PROCEDURE
If you are dissatisfied with any aspect of our service and wish to make a complaint you are invited to contact our Client Relations Partner either by telephone or, preferably, in writing.
You can contact the Firm and ask for the name of the Client Relations Partner or contact the Registrar’s Department of the Law Society of Scotland on 0131 226 7411 for that information.
Our Client Relations Partner will consider your concerns, investigate the matter thoroughly, obtaining all necessary information from you and relevant others, and will provide you with a detailed written response as quickly as possible.
In the event that you are not satisfied with the Client Relations Partner’s findings and judgement, you may wish to submit a formal complaint to the Scottish Legal Complaints Commission (“the SLCC”), which is the gateway for all complaints against solicitors in Scotland.
Contact details for the SLCC can be found at www.scottishlegalcomplaints.com. The SLCC operates strict time limits for accepting complaints, which must be made within three years of the service ending or the conduct occurring.