About Pacific Legal
Specialist legal support for financial complaints
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Who We Are and How We Help
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Specialist Consumer Redress Practice
Pacific Legal helps consumers investigate and pursue complaints involving unsuitable financial advice, pension and investment transfers, ongoing adviser charges and irresponsible lending.
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Backed by Levy & McRae
Pacific Legal is a trading style of Levy & McRae Solicitors LLP. This combines a dedicated consumer-redress team with the legal experience, professional standards and regulatory framework of an established Scottish law firm.
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UK Management with Client Support in Cape Town
Pacific Legal’s main management team is based in the UK, supported by a customer service team in Cape Town, South Africa. Together, they assist clients by telephone, email and secure digital processes throughout the life of a matter.
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Evidence-Led Investigations
We do not rely on template complaints alone. Our team reviews the available documents, advice, charges, communications and financial records to identify the issues that matter in each individual case.
Our Team
Working together to support every client
Pacific Legal brings together a UK-based management team, a customer service team in Cape Town and specialist claims professionals who investigate and progress financial complaints.
Our role is to understand what happened, review the available evidence and communicate the complaint clearly to the financial business. Throughout the process, our teams work together to keep clients informed and ensure that each matter receives individual attention.
Pacific Legal is a trading style of Levy & McRae Solicitors LLP.`
Keep both existing team images.
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Malcolm Cannon
Operations Consultant
Malcolm has held senior leadership and business-development roles across the legal, property and professional-services sectors. His legal-sector experience includes working in business development for Maclay Murray & Spens, now part of Dentons, and serving as Managing Director of the residential property department at Simpson & Marwick. He was also Chief Executive of the Edinburgh Solicitors Property Centre, where he worked closely with solicitor firms and property professionals across the region. Beyond the legal sector, Malcolm has held leadership positions in fashion, sport, Scotch whisky and property. This varied commercial background has given him extensive experience in business strategy, organisational development, partnerships and the management of client-focused services. At Pacific Legal, Malcolm brings a broad understanding of professional services and commercial operations. He contributes his leadership experience and strategic perspective to the development of the business and its work supporting consumers with financial complaints. Outside work, Malcolm is a keen sports enthusiast and amateur performer. He also volunteers his time with several organisations and boards, including the Chamber of Commerce.
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Garry Groundland
Client Services Manager
Garry began his career in accountancy before moving into a senior position within his family business, where he gained broad commercial and management experience. In 2009, he joined the Lanarkshire law firm Nelson Gibb & Landa, specialising in financial-reclaims work. His experience developed particularly within the payment protection insurance sector, where he became involved in the investigation, preparation and management of large volumes of consumer complaints. Garry later served as Head of Claims at Nelson Gibb & Landa and subsequently held a similar position at the Glasgow law firm Carr Berman Crichton. Across these roles, he was responsible for overseeing claims processes, supporting operational teams and helping ensure that complaints were progressed consistently and supported by relevant information and evidence. In 2024, Garry joined Pacific Legal, bringing extensive experience in financial redress and claims operations. He contributes to the management and development of the firm’s consumer-complaint work, including matters involving financial advice, pensions, investments and ongoing adviser charges. Garry works closely with Pacific Legal’s legal, operational and client-service teams. His focus is on maintaining effective claims processes, identifying issues that require further investigation and helping the firm deliver a clear and organised service to clients pursuing financial complaints.
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Craig Sommerville
Chief Financial Officer
Craig is Chief Financial Officer at Pacific Legal and is responsible for the financial management and commercial oversight of the business. He is a member of the Institute of Chartered Accountants of Scotland and trained with a large accountancy firm. He has more than 20 years’ experience in financial and commercial roles across the insurance, utilities and legal sectors. Throughout his career, Craig has developed extensive experience in financial reporting, budgeting, business planning, cash-flow management and commercial decision-making. He has worked with management teams to establish appropriate financial controls, assess performance and support the sustainable development of businesses operating in regulated and professional-service environments. At Pacific Legal, Craig oversees the firm’s financial planning, reporting and cash management. He works closely with the directors and operational teams to ensure that financial decisions support the effective delivery of the firm’s consumer-redress services. His role also includes monitoring the financial performance of different workstreams, assisting with forecasts and ensuring that the business has the financial information required to make informed strategic decisions. Craig brings a structured and commercially focused approach to Pacific Legal’s management team, helping the business maintain appropriate financial oversight as its services and caseload develop.
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Graham Craik
Principal
Graham is recognised as one of the leading Commercial Litigation Lawyers in Scotland and has been involved in many of the most high profile cases in the last 10 years. He is experienced in working as part of national and international teams representing the interests of some of the largest companies in the world. He regularly advises on complex commercial disputes with an international dimension. He has extensive experience of advising clients who are seeking recovery of evidence in connection with litigation and also advising clients who are the subject of recovery of evidence procedures and dawn raids. He has pursued one of the most complex and valuable professional negligence cases ever brought before the Scottish Courts. He has also defended product liability claims arising from allegedly defective medical implants. He regularly deals with contract disputes, property disputes and insolvency.
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Gary Landa
Co-founder and Fellow of the Law Society
Gary is a co-founder of Pacific Legal and a Fellow of the Law Society, with more than 20 years’ experience in litigation and consumer financial redress. After an extensive career in litigation, Gary moved into representing consumers who believed they had been mis-sold financial products. His experience includes complaints involving payment protection insurance, business loan hedging products, pensions, self-invested personal pensions and other investment arrangements. At Pacific Legal, Gary contributes to the strategic direction of the practice and the development of its consumer-redress services. He works closely with the legal, operational and client-services teams to identify potential consumer harm and ensure that complaints are supported by appropriate evidence and investigation. Gary has been involved in the development and delivery of large-scale financial-claims projects and has considerable experience in the practical management of complex complaint workstreams. He remains focused on helping consumers understand and challenge financial advice, charges or arrangements that may not have been suitable or properly explained.
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David Mckie
Principal
David McKie is Principal of the firm. He has been practising as a solicitor since 1997. He has a diverse and high profile litigation practice and has been involved in some of the most significant cases in Scotland in the last 25 years. He has vast experience in almost all forms of litigation including police investigations, criminal cases, civil disputes (court and via mediation or arbitration) and all forms of inquiries – public, parliamentary and fatal accident inquiries. His exceptional experience included working as a young lawyer on major public inquiries, ground-breaking media cases and learning his trade in the civil and criminal courts throughout Scotland. In recent years, he led the legal teams for Alex Salmond in his successful judicial review against the Scottish government, the criminal trial as well assisting the former First Minister’s interests as a key contributor to the Parliamentary Inquiry. He represents many key figures in politics, education, business and in the major professions, providing both legal and reputation management advice. David also has a substantial rural and agricultural practice with a focus on representing a large number of sporting estates in Scotland, including their (often high profile) owners, managers and employees, as well as advising the major rural sporting representative bodies in the UK and looking after their many members. He advises many of the major media companies in the UK, in print, broadcast and online. He was head of media law at the University of Glasgow for ten years and has advised on almost all of the major media stories in Scotland over the last quarter century, many of which have changed the law. He has authored books, legal articles and is a regular commentator on legal issues in the media. His clients include major corporations, celebrities and extremely successful entrepreneurs. Much of his work is referred from other lawyers who rely on his specialism and experience in niche areas of the law. As senior partner, he has overseen the material growth of the business since 2015, which has involved expansion into Edinburgh. He is married with four children.
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Dominic Ball
Operations and Project Manager
Dominic is Operations Manager at Pacific Legal and has more than 10 years’ experience in the claims and consumer-redress sector. Throughout his career, he has specialised in managing and improving the claims journey, from a client’s initial enquiry through to investigation, complaint submission and final resolution. His experience includes overseeing operational processes, supporting claims teams and identifying ways to make complex matters easier for clients to understand. At Pacific Legal, Dominic is responsible for the day-to-day management of claims operations. He works closely with the legal, client-service and management teams to ensure that matters are progressed accurately, consistently and in accordance with the firm’s procedures. His role includes monitoring workloads, improving internal processes, resolving operational issues and helping teams obtain the information and evidence needed to assess and progress complaints. Dominic is particularly focused on creating a clear and supportive client experience. He aims to reduce unnecessary delays, maintain effective communication and ensure that each matter receives appropriate attention throughout its lifecycle. His practical experience and process-led approach support Pacific Legal’s delivery of organised, evidence-based consumer-redress services.
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Nicholas Marrable
Client Engagement & Marketing Director
Nicholas is Pacific Legal’s Client Engagement and Marketing Director and has more than 15 years’ experience in the financial-redress sector. During that time, he has worked across consumer-claims areas including payment protection insurance, pension and investment mis-selling, ongoing advice fees and other financial complaints. His experience includes developing client-engagement strategies, improving the way complex claims are explained to consumers and supporting businesses handling large volumes of enquiries and complaints. At Pacific Legal, Nicholas is responsible for the firm’s client journey, communications and marketing strategy. He works closely with the legal, operations and customer-service teams to ensure that clients receive clear information, understand what is required from them and are kept informed as their matter progresses. Nicholas is particularly focused on making financial complaints easier for consumers to understand and access. He also supports the development of Pacific Legal’s investigation processes, website content and new areas of consumer redress. Nicholas is not a solicitor or financial adviser. His role is centred on client engagement, communication and the strategic development of Pacific Legal’s services.
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How it Works
1. Request a Free Assessment
Complete our online assessment and tell us briefly about your concerns. There is no obligation to proceed.
2. Speak With Our Team
A member of our team may contact you to confirm the information provided, explain the next steps and identify any documents that may be required.
3. We Investigate the Evidence
Where the matter is suitable, we review the relevant advice, charges, correspondence and financial records before preparing the complaint.
4. We Pursue the Complaint
We submit the complaint to the financial business, assess its response and, where appropriate, refer an unresolved matter to the Financial Ombudsman Service.
Pacific Legal: Our Mission
Our mission is to help consumers obtain fair consideration of financial complaints involving unsuitable advice, unfair charges and irresponsible lending.
We believe complaints should be supported by proper investigation, relevant evidence and clear legal and regulatory analysis. By combining specialist claims experience with the backing of Levy & McRae Solicitors LLP, we aim to provide clients with a professional and accessible route to pursuing their concerns.
Every case is assessed on its individual facts, and a successful outcome cannot be guaranteed.
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11,000
Clients Supported
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£119k+
Largest Redress Offer
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4.7/5
Average Client Rating
What You Can Expect From Pacific Legal
Professional support, clear communication and an evidence-led approach throughout your financial complaint.
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Specialist Financial Complaints
We investigate pension and investment mis-selling, unsuitable transfers, ongoing advice fees, True Potential complaints and irresponsible lending.
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Professional and Confidential Service
Your matter is handled through Pacific Legal, a trading style of Levy & McRae Solicitors LLP. Personal information is treated carefully and professionally throughout the process.
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Clear Communication
We explain the important stages, request information when it is needed and provide updates when there is a meaningful development.
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No Win, No Fee for Eligible Claims
Eligible matters may be handled on a No Win, No Fee basis. The applicable charges, conditions and cancellation terms are explained before you decide whether to proceed.
You do not have to instruct Pacific Legal to make a complaint. You can complain directly to the financial business and, where eligible, refer the matter to the Financial Ombudsman Service free of charge.
Every complaint depends on its individual facts, evidence and applicable time limits.
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St James's Place
St. James’s Place is one of the UK’s largest wealth management firms, serving over 900,000 clients through a nationwide network of nearly 5,000 advisers.
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Quilter
Quilter is one of the UK’s largest financial services groups, managing over £100 billion in assets and operating through a broad network of companies.
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True Potential
True Potential has emerged as a significant player in the UK financial services sector, managing over £32 billion in assets and serving more than 500,000 clients