Next Steps
For more information about Ongoing Advice Fees, or to discuss a potential claim / compensation, please call our expert team on 01412 806 227 or email enquiries@pacificlegal.co.uk.
If you’d prefer you can request a call back and we’ll get back to you straight away.
Frequently Asked Questions
You may be eligible to make a claim if you were a customer of St. James’s Place over the past ten years and paid for services, such as annual reviews, that you did not receive. This may include clients who invested in ISAs, pensions, or other financial products through SJP.
The compensation relates to charges that were automatically deducted from clients’ investments for services that may not have been provided, such as ongoing financial advice, portfolio reviews, or investment monitoring. If these services were not delivered, you could be entitled to a refund of these fees, plus interest.
If you were charged for ongoing advice or portfolio reviews and did not receive these services, you may be eligible for compensation. Our team request all of the relevant information from SJP to help assess your case and determine if you’re entitled to a payout.
The amount of compensation varies depending on the fees you were charged and the duration over which you were not provided the promised services. In some cases, clients could recover a significant percentage of the fees paid over several years.
Most of the time, no documents are needed to be able to start your claim. All we need is your Name and Telephone Number. Of course, where documentation or any relevant communication can support your case, you should try and provide to your case representative. Pacific Legal will guide you through the process at all times.
The claims process can vary in length depending on the complexity of the case and the volume of claims being handled. On average, claims may take between 12-16 weeks to resolve, but we will keep you updated throughout the process.
No, Pacific Legal operate on a no-win, no-fee basis. This means you won’t need to pay any upfront costs, and you will only pay a fee if your claim is successful.
Even if you no longer have an adviser or are no longer a client of SJP, you may still be eligible for compensation if you were previously charged for advice or services you did not receive.
There is no strict deadline, but we recommend submitting your claim as soon as possible to ensure it is processed in a timely manner. Certain regulatory time limits could apply depending on when the fees were charged.
To start your claim, simply fill out the online form or contact us at 0141 2806 227. Our team will guide you through the process and help you gather the necessary documents to assess your eligibility.
If you are currently working with a financial adviser, they should provide evidence of the services you received. If they cannot justify the fees you were charged or provide proof of ongoing services like annual reviews, you may be eligible for compensation plus interest.
No, making a claim will not impact your current investments. The claims process focuses on recovering fees for services that were not provided, and it does not interfere with the performance or structure of your investment portfolio.
Even if you were satisfied with some aspects of SJP’s service, you may still be entitled to a refund if you were charged for ongoing advice or portfolio reviews that you did not receive.
If your claim is unsuccessful, you will not be charged any fees. Our no-win, no-fee guarantee ensures that you only pay if your claim is successful.
Pacific Legal specialises in financial claims and has a proven track record of successfully representing clients against major financial institutions. We have the expertise, resources, and experience necessary to navigate complex financial disputes and ensure our clients get the compensation they deserve.
Get in touch
If you think you may qualify for a claim, we’d love to help you get back what you may have lost. Our expert team are ready to hear from you!
01412 806 227
enquiries@pacificlegal.co.uk
